Complaints Policy

We are committed to high quality legal advice and client care. If you are unhappy about any aspect of the service or about the bill, please contact Minaxi Patel so that we can do our best to resolve the problem. 

We are regulated by the Solicitors Regulation Authority and complaints and redress mechanisms are provided through them and the Legal Ombudsman.

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All law firms are obliged to attempt to resolve problems that clients may have with the service provided. It is therefore important that you immediately raise your concerns with us.

 

If we are unable to resolve any such concerns to your satisfaction within eight weeks you are entitled to make a complaint to the Legal Ombudsman: www.legalombudsman.org.uk or PO Box 6167, Slough, SL1 0EH.

The Legal Ombudsman investigates complaints about legal services. 

 

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint, and,

Not later than one year from the date of the act or omission being complained about; or;

Not later than one year from the date when you should have realised that there was cause for complaint.

There may be circumstances where the Legal Ombudsman has a discretion to accept out of time complaints, please refer to the Legal Ombudsman’s website for further details at www.legalombudsman.org.uk  
 

Complaints about a client’s rights under the General Data Protection Regulation must be submitted to the Information Commissioner’s Office: ico.org.uk.

 

Any disputes or legal issues arising from our Client Care and Terms of Business will be determined by the laws of England and Wales and considered exclusively by the English and Welsh courts.

 

Solicitors Regulation Authority

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If someone thinks a solicitor might be dishonest or you have concerns about their ethics or integrity, they have the right to notify our regulator, the Solicitors Regulation Authority (SRA).  There are no time limits for making a report but there are limits on what the SRA will consider. Please note that the SRA is not able to deal with issues of poor service (complaints of this nature should instead be referred to the Legal Ombudsman).  

 

For further information about the SRA’s role, please contact the SRA:

You can contact the Solicitors Regulation  Authority by visiting their website @ www.sra.org.uk or by writing to them at :

 

Solicitors Regulation Authority

The Cube
199 Wharfside Street
Birmingham
B11RN
Tel : 03706062555

Or visit: https://www.sra.org.uk/consumers/problems/report-solicitor

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